Refund Policy

If you are not satisfied with your purchase, you can return it under the same conditions in you received it within 15 days.

IMPORTANT: All returned items must be returned in their original packaging. There are no exceptions, in the case of items worn, washed, dirty, with bad smells, they will not be replaced or refunded.
The costs of return and the new shipment are in any case charged to the customer.

All returns, refunds or vouchers at the site will remain suspended until the staff has inspected and approved the conditions of the returned item.

Q: How can I return an item?

To return an item you need to send an email with your order number and reason.

Our staff will contact you within 24 hours to confirm.

Q: I received the staff email, where should I return the goods?

When you have received the email you must return the items by tracked mail to:

Vettori Promotion’s c/o SMART LAB ITALIA SRL
Sp 231 km 77+700,
70032 Bitonto (BA)

 

Q: How long does it take to be refunded after I return an item?

Once the item has been inspected by our staff, usually withing 48 hours after confirmation, your refund will be processed and you will receive credit on your credit card or original payment method.
Note that depending on the bank it can take between 2 and 10 business days.
For privacy reasons we do not have access to your personal banking information, we recommend that you call your bank if you have any questions.

Q: Can I exchange an item with one of a different size?

The items are not changed, you will be given a voucher that can be used on the site with which you can independently replace your item with another.
We remind you that in the event of an incorrect purchase on your part, the shipping costs are at your expense.